Over the past several years, eight in ten organizations[i] have begun experimenting with technologies intended to improve digital journeys, scale digital endeavors, and increase agility and efficiency in key organizational processes. In the public sector, the majority of these efforts have been “mission-oriented,” focused on meeting tactical, clearly defined goals (i.e. reduce the amount of time spent on routine processes, eliminate or automate repetitive manual tasks to free data users to take on more complex tasks, and improve the quality o
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