Beyond the End User

Decision-making tools should facilitate the way users think - incorporating human influences to extend beyond strictly rational or tech-driven capabilities

A few weeks ago, a friend -- in his role as CIO at a medium-sized manufacturer -- invited me to sit in on his quarterly team leader’s review. He asked me to watch how his group used dashboards for real. He wanted some advice.

The dashboards -- well-built, informative, and good-looking tools -- presented very few design problems. Likewise, neither did I hear any of the expected misunderstandings or tensions about metadata and metrics. I thought for a while I might even encounter that mythical beast, the “single version of the truth.” They were close to having a sing

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